Services

• Maintenance services on behalf of O&M

  The purchase of original service for out-of-warranty ICT products offers three different levels of service for products covered by the base system support service. Base System Support Next Business Day (NBD) service Base System Support 7x24 round-the-clock service Base System Support Hardware Time-Limited Repair (Hardware CTR) service A combination of these three service levels and the Hardware Defective Media Retention (DMR) service has also been added, with the option to start the service
• Upgrade services for newly purchased equipment

  If there is a failure of the hardware covered by the service that cannot be resolved remotely, then HP will take commercially reasonable measures to respond on site within 4 hours. Within 4 hours after HP receives a call from a customer and determines a hardware failure, an authorized HP engineer will arrive at the customer site within working hours to start providing hardware repair services.
• Infrastructure Consulting

  Rational planning and arrangement of IT infrastructure allows various business solutions, applications and data to work together effectively to ensure that the infrastructure is robust and supports the needs of the entire business.
• Original equipment maintenance service

  Renewal of original factory service for out-of-warranty ICT products, Basic System Support Service consists of comprehensive hardware and software services that can help significantly improve the availability of IT infrastructure. HP technicians will work with your IT team to help you resolve hardware and software issues with HP support products (hereinafter referred to as "HP products")*.