Three Basic System supports 7x24 round-the-clock service
Hardware support.
- Working hours: This service is available 24/7, including national holidays. 4 hours on-site response: If the hardware covered by the service has a failure that cannot be resolved remotely, he will take commercially reasonable measures to respond on-site within 4 hours. Within 4 hours after he receives a call from a customer and identifies a hardware failure, an authorized Dingyisan engineer will arrive at the customer's site within working hours to begin providing hardware repair services.
- Dingyi San may determine whether it can provide the appropriate hardware service on-site response time (depending on the "mileage area", see below) in accordance with applicable laws and regulations and the hardware manufacturer's requirements, which is defined as the time from when Dingyi San receives a call from the customer and determines the hardware failure to the time when Dingyi San is able to provide the hardware service.
from the time Dinersan receives a call from a customer and determines a hardware failure until an authorized Dinersan representative arrives at the customer's site or the reported case is closed (Dinersan will provide instructions for this case closure and determine that the current failure no longer requires on-site intervention).
Software Support.
- Working hours: This service is available 7x24, including national holidays.
- Remote response time: According to the "Software Support Service" section, after registering a software problem, Ding Yi San Technical Support Center engineers will respond within two hours.
The engineer will respond to the call within two hours after registering a software problem.
Maintenance services on behalf of O&M
Upgrade services for newly purchased equipment
Infrastructure Consulting
Original equipment maintenance service